Terms of Service

Ascend is operated by Ascend Operating Entity, Pvt. Ltd., a company registered in India ("Ascend", "we", "us", "our"). We provide a competitive-VALORANT platform at play-ascend.com, which includes:

• Tracker — free VALORANT account lookups (rank, match history, MMR).
• Shop — gift cards and game credits for VALORANT and other titles, delivered instantly via email or Discord DM.
• Ascend AI — a Discord-native AI support bot for community admins, sold on a per-server subscription basis.
• Matchmaking — captain-draft 5v5 matchmaking with league tiers.
• Recruit, Crosshairs, Esports, Marketplace, Rewards — additional free community features.

Some of these services are free; some are paid. We may add, change, or remove features at any time — material removals affecting paid services will be announced at least 30 days in advance.

Age

You must be at least 13 years old to use Ascend. This matches Discord's own minimum age. If you live in a country with a higher digital-consent age (e.g., 16 in some EU member states under GDPR), you must meet that age or have parental consent.

We do not knowingly allow under-13 users. If we discover you're under the minimum age, we'll close your account.

Account creation

You sign in to Ascend with Discord OAuth. By signing in, you confirm:

• You're the owner of the Discord account you're using.
• The information your Discord profile provides (username, email, avatar) is accurate.
• You won't share your account credentials with anyone.

You're responsible for what happens under your account, including any sessions you leave logged in.

One account per person

One Discord identity = one Ascend account. Don't operate multiple accounts to evade restrictions, inflate matchmaking entries, or claim rewards multiple times.

You may use Ascend for your own personal and community purposes. You may not:

• Scrape, mass-download, or build derivative products from data the tracker, esports, or pro-database surfaces — that data is sourced from third parties and re-publishing it at scale isn't your right to grant.
• Use the shop to launder funds, evade payment-platform restrictions, or commit fraud.
• Resell, repackage, or sublicense Ascend AI's API responses without our written permission.
• Install Ascend AI on a server without proper authorisation from that server's admin.
• Upload knowledge-base content to Ascend AI that you don't have the right to use.
• Attempt to reverse-engineer, decompile, or extract source code from any Ascend product.
• Submit content (KB documents, marketplace listings, crosshair codes, scrim posts) that is unlawful, harassing, sexually explicit, hateful, or infringes someone else's rights.
• Use Ascend to violate Discord's own Terms of Service or Community Guidelines.
• Probe, scan, or test the vulnerability of our systems without prior written permission.
• Interfere with another user's ability to use the service.

If you see something that violates these rules, email info@play-ascend.com and we'll look into it.

Payment processing

All payments are processed by Whop. We don't see or store your card details. Whop's terms apply to the payment itself; ours apply to what you bought.

Pricing

Prices are displayed in your local currency at checkout. Prices may change at any time, but a confirmed order won't be re-priced after purchase.

Delivery

Gift-card codes are delivered instantly by email and (if you opt in) Discord DM. If delivery fails, we'll retry automatically; if it still fails after our retry policy, our support team will follow up within one business day.

Refunds

Digital goods (gift cards, codes, Ascend AI subscriptions) are non-refundable once delivered or redeemed. Specific exceptions:

• Failed delivery — if a code never reaches you, we refund or re-deliver at our option.
• Defective code — if a code is invalid when you redeem it, contact us within 48 hours of delivery and we'll replace or refund it.
• Duplicate charge — if Whop confirms a duplicate charge, we refund it.

Refunds for Ascend AI subscriptions are not pro-rated. If you cancel mid-month, your access remains active through the end of the current paid period; no refund of the unused portion.

Promo codes

Promo codes for Ascend AI are single-use, tied to the specific Ascend account they're assigned to, and have no cash value. We can revoke unredeemed codes at any time.

What you get

A paid subscription gives a specific Discord server access to Ascend AI under the plan tier you chose (Starter / Growth / Pro). Each subscription covers one server. Plans differ in monthly question budget, knowledge-base size, included game plugins, and answer model.

Term and renewal

Subscriptions are monthly recurring unless you choose a longer term in checkout. They auto-renew at the start of each billing cycle. You can cancel at any time from the Whop billing dashboard; cancellation takes effect at the end of the current paid period.

Free trial

New servers receive a 14-day free trial of the Starter plan with no payment method required. The trial converts to a paid plan only if you explicitly choose one — we never auto-charge after a trial.

Your content

Knowledge-base documents you upload are your content. You grant us a limited licence to host, process, and transmit them to our AI model providers solely to generate Ascend AI's replies for your server. We don't use your KB content to train models or for any other purpose.

If you uninstall Ascend AI or cancel the subscription, your KB documents become inaccessible to new replies; they're retained for 30 days in case you reinstall, then permanently deleted.

Service limits

The plan you're on caps your monthly question volume and KB token size. When you hit a cap, the bot stops answering until the next billing cycle or until you upgrade. We don't surprise-bill you for overages.

Plugins

Game-data plugins (VALORANT, Dota 2, CS2) are paid add-ons billed separately per server, per month. They give the bot access to live game data for that title.

Tracker, matchmaking, rewards, marketplace, crosshairs, recruit, and esports surfaces are free to use. We provide them on an "as is" basis. We can change or discontinue any of them at any time — though we'll try to give reasonable notice for popular features.

We may impose fair-use limits (rate limits, per-user caps) to keep these services available for everyone.

Our content

The Ascend brand, logo, design, code, and original content (excluding user-submitted content, third-party game data, and pro-roster information sourced from public records) belong to us. You may not use our brand or logo without written permission, except to link to or mention Ascend in a normal, accurate way.

Your content

You retain ownership of content you submit (KB documents, marketplace listings, crosshair codes, scrim posts). By submitting, you grant Ascend a worldwide, non-exclusive, royalty-free licence to host, display, transmit, and (where applicable) share that content as needed to operate the service.

Third-party content

VALORANT, Riot Games, and related marks belong to Riot Games. CS2 and Dota 2 marks belong to Valve. We're not affiliated with, endorsed by, or sponsored by any of them. Pro-player names, team names, and rosters are public-record sports information.

DMCA / IP reports

If you believe your IP rights are being infringed by something on Ascend, send a written notice to info@play-ascend.com with: a description of the work, a link to the infringing content, your contact info, a statement of good-faith belief, and a statement under penalty of perjury that the info is accurate. We'll review and act on valid notices.

Your right to cancel

You can stop using Ascend at any time. To delete your account, email info@play-ascend.com or use the account deletion link in the dashboard (when available). Deletion is processed within 14 days; backups complete the purge within 30 days.

Our right to terminate

We may suspend or terminate your account, with or without notice, if:

• You materially breach these Terms.
• You're using the service to commit fraud, abuse other users, or violate the law.
• We're required to do so by law or by a payment processor.
• We discontinue the service or surface you were using.

If we terminate for cause (your breach), refunds aren't owed for any prepaid period. If we terminate for our convenience (we shut down a service), we'll refund the unused portion of any paid subscription.

Survival

Provisions that by their nature should survive termination — IP, liability, disclaimers, indemnity, governing law, dispute resolution — will survive.

The service is provided "as is" and "as available." We don't warrant that it will be uninterrupted, error-free, secure, or meet your specific needs. To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Tracker, esports, and pro-data accuracy depend on third-party data sources. We don't guarantee freshness or correctness of that data — we surface what those sources publish.

Ascend AI replies are generated from your knowledge base and may occasionally be wrong, incomplete, or out of date. You are responsible for verifying any answer before acting on it. Don't use Ascend AI for medical, legal, financial, or safety-critical guidance.

To the maximum extent permitted by law:

• For paid services (shop, Ascend AI subscriptions), our total liability for any claim arising from the service is capped at the fees you paid Ascend in the 12 months preceding the claim.
• For free services (tracker, matchmaking, rewards, etc.), our total liability is capped at USD 100.
• We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, data, or goodwill — even if we were told the loss was possible.
• Nothing in these Terms excludes liability that cannot be excluded by law (e.g., for gross negligence, wilful misconduct, or death or personal injury caused by negligence).

You agree to defend, indemnify, and hold Ascend and its officers, employees, and agents harmless from claims, damages, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your violation of any law or third-party right.
• Content you submit to the service.
• Your use of Ascend AI in a way that harms another party.

We'll give you prompt notice of any claim and reasonable cooperation in defending it. You can't settle a claim affecting our rights without our written consent.

We may update these Terms from time to time. The "Last updated" date at the top of this page always reflects the current version.

• Minor changes (typos, clarifications, adding a new processor) take effect immediately.
• Material changes — anything affecting your rights, fees, or our obligations — are announced at least 30 days in advance via a Discord announcement, an in-app banner, and (where we have your email) an email notice.

By continuing to use Ascend after the effective date of a change, you accept the updated Terms. If you don't agree, stop using the service and delete your account before the change takes effect.

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules.

For any dispute arising under these Terms:

1. First — talk to us. Email info@play-ascend.com with the issue. We aim to resolve disputes informally within 30 days.
2. If we can't resolve it informally, the courts of India (specific seat confirmed when the operating entity is finalised) have exclusive jurisdiction, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its IP or confidential information.

If you live in a jurisdiction whose consumer-protection laws give you rights that can't be waived (e.g., EU consumer law, certain US state laws), nothing in this section restricts those rights.

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Ascend regarding the service.
• No waiver. Our failure to enforce a provision doesn't waive our right to enforce it later.
• Severability. If any provision is held unenforceable, the rest stays in effect.
• Assignment. You may not assign your rights under these Terms without our consent. We may assign ours in connection with a corporate transaction or to an affiliate.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, internet outages, government action, etc.).
• Headings. Section headings are for reference only and don't affect interpretation.

Email info@play-ascend.com for anything covered by these Terms — general support, billing, abuse reports, IP / DMCA notices, or any other question. You can also reach us through the contact page if you prefer a structured form.

Thanks for using Ascend.