Terms of Service

The website located at www.play-ascend.com (the "Site") and the products offered through it (the "Services") are operated by Play Ascend, Inc., a Delaware corporation ("Play Ascend", "Ascend", "Company", "we", "us", and "our"). These Terms of Service (these "Terms") set forth the legally binding terms and conditions that govern your use of the Site and the Services.

By accessing or using the Site or the Services, you accept these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. If you do not agree with all of the provisions of these Terms, do not access or use the Site or the Services. Certain features may be subject to additional guidelines, terms, or rules, which will be posted in connection with those features and are incorporated into these Terms by reference. These Terms should be read together with our Privacy Policy.

PLEASE READ THE "DISPUTE RESOLUTION AND ARBITRATION AGREEMENT" SECTION BELOW CAREFULLY. It requires, with limited exceptions, that disputes between you and Play Ascend be resolved by binding individual arbitration, and it contains a class action waiver and a jury trial waiver. Unless you opt out within 30 days as described in that section, you will only be able to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative proceeding, and you waive your right to a trial by jury and to participate in a class action.

We provide a competitive-VALORANT platform at play-ascend.com, which includes:

• Tracker — free VALORANT account lookups (rank, match history, MMR).
• Shop — gift cards and game credits for VALORANT and other titles, delivered instantly via email or Discord DM.
• Ascend AI — a Discord-native AI support bot for community admins, sold on a per-server subscription basis.
• Matchmaking — captain-draft 5v5 matchmaking with league tiers.
• Ascend Companion — a downloadable desktop application (the "App").
• Recruit, Crosshairs, Esports, Marketplace, Rewards — additional free community features.

Some of these Services are free; some are paid. We may add, change, or remove features at any time — material removals affecting paid services will be announced at least 30 days in advance.

Age

You must be at least 13 years old to use Ascend. This matches Discord's own minimum age. If you live in a jurisdiction with a higher digital-consent age (e.g., 16 in some EU member states under GDPR), you must meet that age or have parental or guardian consent. We do not knowingly allow under-13 users; if we discover you're under the minimum age, we'll close your account.

Account creation

To use certain features you must register for an account ("Account"), which you do by signing in with Discord OAuth. You represent and warrant that all required registration information you submit is truthful and accurate, and that you will maintain its accuracy. By signing in, you confirm:

• You're the owner of the Discord account you're using.
• The information your Discord profile provides (username, email, avatar) is accurate.
• You won't share your account credentials with anyone.

Account responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account, including any sessions you leave logged in. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements. You may delete your Account at any time as described in the Termination section. We may suspend or terminate your Account as described in that section.

One account per person

One Discord identity = one Ascend account. Don't operate multiple accounts to evade restrictions, inflate matchmaking entries, or claim rewards multiple times.

License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site and the Services for your own personal, non-commercial use (and, where you purchase a paid Service such as an Ascend AI subscription, for the permitted use described for that Service).

Certain restrictions

The rights granted to you are subject to the following restrictions:

• You shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or the Services, in whole or in part, or any content displayed on the Site, except as expressly permitted for a paid Service you have purchased.
• You shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site or the Services.
• You shall not access the Site or the Services in order to build a similar or competitive website, product, or service.
• Except as expressly stated, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means.

Any future release, update, or other addition to the functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site must be retained on all copies.

Modification, support, and ownership

We reserve the right, at any time, to modify, suspend, or discontinue the Site or the Services (in whole or in part) with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation. Except where a paid Service expressly includes support, you acknowledge that we have no obligation to provide support or maintenance for the Site. Excluding any User Content you provide, all intellectual property rights in the Site and its content are owned by Company or its suppliers; these Terms transfer no rights, title, or interest to you other than the limited access rights expressly set forth above. There are no implied licenses granted under these Terms.

Feedback

If you provide us with any feedback or suggestions regarding the Site or the Services ("Feedback"), you assign to us all rights in such Feedback and agree that we may use and fully exploit it in any manner we deem appropriate, without obligation or compensation to you. We will treat Feedback as non-confidential and non-proprietary; please do not submit any information or ideas you consider confidential.

We make a downloadable desktop application (the "App") available as one way to access the Services. This section applies in addition to the rest of these Terms; where it conflicts with the general license above, this section governs the App.

License to use the App

Subject to these Terms, Company grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and install the App on devices you own or control, and to run it for your own personal, non-commercial use. The App is licensed, not sold, and Company and its suppliers retain all right, title, and interest in and to it. The Certain restrictions above apply in full to the App — including that you shall not modify, make derivative works of, disassemble, decompile, reverse engineer, redistribute, repackage, or commercially exploit it, and shall retain all proprietary notices.

Automatic updates

The App may automatically check for, download, and install updates, patches, and new versions in order to keep it secure and current. You consent to these automatic updates. Each update is part of the App and is governed by these Terms. We may change, or stop supporting, older versions at any time, and some functionality may require you to be on a current version.

Third-party and open-source components

The App includes third-party and open-source software components that are licensed to you under their own terms. Nothing in these Terms limits, or grants you rights beyond, those component licenses, and to the extent a component license conflicts with these Terms with respect to that component, the component license governs. A list of such components and their licenses is made available with the App or on request.

Availability, "as is", and removal

The App is provided on an "as is" and "as available" basis, and the Warranty disclaimer and Limitation of liability sections below apply to it in full. We may modify, suspend, or discontinue the App (in whole or in part) at any time as described in Modification, support, and ownership above. You may stop using the App and uninstall it at any time using your operating system's standard removal process. If you obtain the App through a third-party platform or store, that platform's terms may also apply to your download and use of it.

User Content

"User Content" means any information and content you submit to, or use with, the Services — for example, your profile, marketplace listings, crosshair codes, scrim posts, and the knowledge-base documents you upload to Ascend AI. You are solely responsible for your User Content and assume all risks associated with it, including any reliance on its accuracy by others. You represent and warrant that your User Content does not violate the Acceptable Use section and that you have all rights necessary to submit it. You may not represent that your User Content is provided, sponsored, or endorsed by Company.

License you grant

You retain ownership of your User Content. You grant (and represent and warrant that you have the right to grant) Company a non-exclusive, royalty-free, fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, and otherwise use and exploit your User Content, and to grant sublicenses, solely as needed to host, operate, and provide the Services to you and, where applicable, to your community. For knowledge-base documents you upload to Ascend AI, this license is limited to hosting, processing, and transmitting them to our AI model providers solely to generate replies for your server — we don't use your KB content to train models or for any other purpose.

Backups

We are not obligated to back up any User Content, and your User Content may be deleted in accordance with our retention practices or these Terms. You are solely responsible for maintaining your own backup copies of any User Content you wish to keep.

You may use Ascend for your own personal and community purposes. You agree not to use the Services to collect, upload, transmit, display, or distribute any User Content that (i) violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, or right of publicity; (ii) is unlawful, harassing, abusive, threatening, harmful, invasive of another's privacy, defamatory, sexually explicit, obscene, hateful, or otherwise objectionable; (iii) is harmful to minors; or (iv) violates any applicable law or regulation. In addition, you agree not to:

• Scrape, mass-download, or build derivative products from data the tracker, esports, or pro-database surfaces — that data is sourced from third parties and re-publishing it at scale isn't your right to grant.
• Use the shop to launder funds, evade payment-platform restrictions, or commit fraud.
• Resell, repackage, or sublicense Ascend AI's API responses without our written permission.
• Install Ascend AI on a server without proper authorisation from that server's admin, or upload knowledge-base content you don't have the right to use.
• Upload or transmit any viruses, worms, or other software intended to damage or alter a computer system or data.
• Send unsolicited or unauthorized advertising, junk mail, spam, chain letters, or any other duplicative or unsolicited messages.
• Harvest, collect, or assemble information about other users (including email addresses) without their consent.
• Interfere with, disrupt, or create an undue burden on the servers or networks connected to the Services, or attempt to gain unauthorized access to the Services or related systems through password mining or any other means.
• Use automated agents or scripts to create multiple accounts or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Services. We conditionally grant operators of public search engines revocable permission to use spiders to index publicly available materials, subject to our robots.txt file.
• Reverse-engineer, decompile, or extract source code from any Ascend product, or probe, scan, or test the vulnerability of our systems without prior written permission.
• Use Ascend to violate Discord's own Terms of Service or Community Guidelines, or to interfere with another user's ability to use the service.

Enforcement

We reserve the right (but have no obligation) to review, refuse, or remove any User Content in our sole discretion, and to investigate or take appropriate action against you — including removing or modifying your User Content, terminating your Account, and reporting you to law enforcement — if you violate these rules or otherwise create liability for us or any other person. If you see something that violates these rules, email info@play-ascend.com.

Payment processing

Payments are processed by Stripe, our payment processor. We don't see or store your card details — Stripe handles card data under PCI-DSS. Play Ascend, Inc. is the seller and merchant of record for your purchase; these Terms govern what you buy.

Pricing and taxes

Prices are displayed in your local currency at checkout. Any applicable sales tax, VAT, or GST is calculated and shown at checkout. Prices may change at any time, but a confirmed order won't be re-priced after purchase.

Delivery

Gift-card codes are delivered instantly by email and (if you opt in) Discord DM. If delivery fails, we'll retry automatically; if it still fails after our retry policy, our support team will follow up within one business day.

Refunds

Digital goods (gift cards, codes, Ascend AI subscriptions) are non-refundable once delivered or redeemed. Specific exceptions:

• Failed delivery — if a code never reaches you, we refund or re-deliver at our option.
• Defective code — if a code is invalid when you redeem it, contact us within 48 hours of delivery and we'll replace or refund it.
• Duplicate charge — if Stripe confirms a duplicate charge, we refund it.

Refunds for Ascend AI subscriptions are not pro-rated. If you cancel mid-month, your access remains active through the end of the current paid period; no refund of the unused portion.

Promo codes

Promo codes for Ascend AI are single-use, tied to the specific Ascend account they're assigned to, and have no cash value. We can revoke unredeemed codes at any time.

Tournament entry fees

Some tournaments charge an entry fee per team. The fee is shown in US dollars before you register and is charged to your card through Stripe when you enter. Play Ascend, Inc. is the merchant of record for entry fees. The tournament organizer sets the fee. We collect and process it.

If a tournament has a waitlist or requires organizer approval, we place an authorization hold on your card when you register instead of charging it. We capture the hold (charge you) only if your team gets a spot. If your team is not promoted from the waitlist, or is not approved, we release the hold and you are not charged. An authorization hold can take a few days to clear with your bank.

Entry fees are refundable until registration closes. If you withdraw before registration closes, we refund the entry fee. After registration closes the entry fee is not refundable, because the tournament is underway, except where a refund is required by law. If an organizer cancels a tournament, we refund every paid entry. A duplicate charge or a processor error is always refunded. A team removed for cheating or a rules violation forfeits its entry fee.

If you dispute an entry-fee charge with your bank, we may investigate the dispute and may suspend your account access while it is resolved.

Tournament prizes

Tournaments may award prizes such as cash or gift cards. Prizes follow the rules posted for each tournament and may require identity or eligibility verification, a tax form for prizes above the applicable legal reporting threshold, and a minimum age. Prizes are non-transferable, carry no cash-equivalent substitution unless stated, and are void where prohibited. Eligibility may be limited by region. Community tournaments on Ascend are run by their organizers and are not affiliated with, sponsored by, or endorsed by Riot Games.

What you get

A paid subscription gives a specific Discord server access to Ascend AI under the plan tier you chose (Starter / Growth / Pro). Each subscription covers one server. Plans differ in monthly question budget, knowledge-base size, included game plugins, and answer model.

Term and renewal

Subscriptions are monthly recurring unless you choose a longer term in checkout. They auto-renew at the start of each billing cycle. You can cancel at any time from the Stripe billing portal (linked from your billing page); cancellation takes effect at the end of the current paid period.

Free trial

New servers receive a 7-day free trial of the Starter plan with no payment method required. The trial converts to a paid plan only if you explicitly choose one — we never auto-charge after a trial.

Your content

Knowledge-base documents you upload are your content. You grant us a limited licence to host, process, and transmit them to our AI model providers solely to generate Ascend AI's replies for your server. We don't use your KB content to train models or for any other purpose. If you uninstall Ascend AI or cancel the subscription, your KB documents become inaccessible to new replies; they're retained for 30 days in case you reinstall, then permanently deleted.

Service limits

The plan you're on caps your monthly question volume and KB token size. When you hit a cap, the bot stops answering until the next billing cycle or until you upgrade. We don't surprise-bill you for overages.

Plugins

Game-data plugins (VALORANT, Dota 2, CS2) are paid add-ons billed separately per server, per month. They give the bot access to live game data for that title.

Tracker, matchmaking, rewards, marketplace, crosshairs, recruit, and esports surfaces are free to use. We provide them on an "as is" basis. We can change or discontinue any of them at any time — though we'll try to give reasonable notice for popular features. We may impose fair-use limits (rate limits, per-user caps) to keep these services available for everyone.

Our content

The Ascend and Play Ascend brands, logos, design, code, and original content (excluding user-submitted content, third-party game data, and pro-roster information sourced from public records) belong to us. You may not use our brand or logo without written permission, except to link to or mention Ascend in a normal, accurate way.

Your content

You retain ownership of content you submit (KB documents, marketplace listings, crosshair codes, scrim posts). By submitting, you grant Ascend a worldwide, non-exclusive, royalty-free licence to host, display, transmit, and (where applicable) share that content as needed to operate the service, as described in the Your content section above.

Third-party content

VALORANT, Riot Games, and related marks belong to Riot Games. CS2 and Dota 2 marks belong to Valve. We're not affiliated with, endorsed by, or sponsored by any of them. Pro-player names, team names, and rosters are public-record sports information.

Copyright complaints

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. See the Copyright policy (DMCA) section below for how to send a takedown notice to our designated Copyright Agent.

Third-party links & ads

The Site may contain links to third-party websites and services, or display third-party advertisements (collectively, "Third-Party Links & Ads"). These are not under our control, and we are not responsible for them. We provide access to them only as a convenience and do not review, endorse, or make any representations about them. You use all Third-Party Links & Ads at your own risk; the applicable third party's terms and privacy practices apply.

Other users

Each user is solely responsible for their own User Content. Because we do not control User Content, we are not responsible for any User Content, whether provided by you or by others, and we make no guarantees about its accuracy, quality, or appropriateness. Your interactions with other users are solely between you and those users, and we will not be responsible for any loss or damage resulting from such interactions. If there is a dispute between you and another user, we are under no obligation to become involved.

Release

You hereby release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, the Services (including any interactions with, or act or omission of, other users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542 in connection with the foregoing, which states: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

You agree to indemnify, defend, and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of:

• Your use of the Site or the Services.
• Your breach of these Terms.
• Your violation of applicable laws, regulations, or third-party rights.
• Your User Content.
• Your use of Ascend AI in a way that harms another party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR BE ACCURATE, RELIABLE, OR FREE OF HARMFUL CODE.

Tracker, esports, and pro-data accuracy depend on third-party data sources. We don't guarantee the freshness or correctness of that data — we surface what those sources publish.

Ascend AI replies are generated from your knowledge base and may occasionally be wrong, incomplete, or out of date. You are responsible for verifying any answer before acting on it. Don't use Ascend AI for medical, legal, financial, or safety-critical guidance.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above exclusions may not apply to you.

To the maximum extent permitted by law:

• We (and our suppliers) will not be liable for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from or relating to these Terms or your use of, or inability to use, the Services — even if we have been advised of the possibility of such damages. Access to and use of the Services is at your own discretion and risk.
• For paid services (shop, Ascend AI subscriptions), our total aggregate liability for any claim arising from the Services is capped at the fees you paid Ascend in the 12 months preceding the claim.
• For free services (tracker, matchmaking, rewards, etc.), our total aggregate liability is capped at USD 100. The existence of more than one claim will not enlarge this limit, and our suppliers will have no liability arising from or relating to these Terms.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (e.g., for gross negligence, wilful misconduct, or death or personal injury caused by negligence). Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above may not apply to you.

Your right to cancel

You can stop using Ascend at any time. To delete your account, email info@play-ascend.com or use the account deletion link in the dashboard (when available). Deletion is processed within 14 days; backups complete the purge within 30 days.

Our right to terminate

We may suspend or terminate your account, with or without notice, if:

• You materially breach these Terms.
• You're using the service to commit fraud, abuse other users, or violate the law.
• We're required to do so by law or by a payment processor.
• We discontinue the service or surface you were using.

Upon termination, your right to access and use the Services ends immediately, and we may delete the User Content associated with your Account from our live databases. If we terminate for cause (your breach), refunds aren't owed for any prepaid period. If we terminate for our convenience (we shut down a paid service), we'll refund the unused portion of any paid subscription.

Survival

Provisions that by their nature should survive termination — including the license restrictions, ownership, User Content license, disclaimers, limitation of liability, indemnification, the Copyright policy, the Dispute Resolution and Arbitration Agreement, governing law, and the general provisions — will survive.

Company respects the intellectual property of others and asks that users of our Services do the same. We have adopted a policy of removing infringing material and, in appropriate circumstances, terminating users who are repeat infringers. If you believe that material on our Services infringes a copyright you own or control, you may submit a written notification (a "Notice") to our designated Copyright Agent under 17 U.S.C. § 512(c) that includes:

• Your physical or electronic signature;
• Identification of the copyrighted work(s) you claim to have been infringed;
• Identification of the material you claim is infringing and that you request us to remove, with information sufficient to permit us to locate it;
• Your address, telephone number, and email address;
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the Notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Under 17 U.S.C. § 512(f), any misrepresentation of material fact in a Notice may subject the complaining party to liability for damages, costs, and attorneys' fees incurred by us in connection with the Notice.

Designated Copyright Agent:
Play Ascend, Inc. — Attn: Copyright Agent (Shujat Areeb)
131 Continental Dr, Suite 305, Newark, Delaware 19713, USA
Email: info@play-ascend.com

Please read this section (the "Arbitration Agreement") carefully. It requires you to arbitrate disputes with Company and its parent companies, subsidiaries, affiliates, successors and assigns, and all of their respective officers, directors, employees, agents, and representatives (collectively, the "Company Parties"), and limits the manner in which you can seek relief.

Applicability of Arbitration Agreement

You agree that any dispute between you and any of the Company Parties relating in any way to the Site, the Services, or these Terms (a "Dispute") will be resolved by binding arbitration, rather than in court, except that (1) you and the Company Parties may assert individualized claims in small claims court if the claims qualify and remain on an individual, non-class basis; and (2) either party may seek equitable relief in court for infringement or other misuse of intellectual property rights. This Arbitration Agreement survives the termination of these Terms and applies to all claims, including claims that arose before you agreed to these Terms. It does not preclude you from bringing matters to the attention of federal, state, or local agencies, which may seek relief against the Company Parties on your behalf.

Informal Dispute Resolution

Before commencing arbitration (or an action in small claims court), you and Company agree to first attempt to resolve the Dispute informally. The party initiating a Dispute must give written notice to the other of its intent to initiate an Informal Dispute Resolution Conference ("Notice"), which must occur within 45 days after the other party receives the Notice, unless extended by mutual agreement. Notice to Company should be sent by email to info@play-ascend.com, or by regular mail to Play Ascend, Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713. The Notice must include: (1) your name, telephone number, mailing address, and the email address associated with your account; (2) the name and contact details of your counsel, if any; and (3) a description of your Dispute. Engaging in this conference is a condition precedent to commencing arbitration. Applicable statutes of limitation and filing-fee deadlines are tolled while the parties engage in this process.

Arbitration Rules and Forum

These Terms evidence a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Arbitration Agreement. If the informal process does not resolve the Dispute within 60 days after receipt of your Notice, either party may commence binding arbitration, which will be administered by JAMS. Disputes with an amount in controversy under $250,000 (not inclusive of attorneys' fees and interest) are subject to JAMS' Streamlined Arbitration Rules and Procedures; all other claims are subject to JAMS' Comprehensive Arbitration Rules and Procedures, each available at jamsadr.com. A party initiating arbitration must provide the other party with a request that includes the requesting party's contact details, a statement of the legal claims and factual bases, a description of the remedy sought and a good-faith calculation of the amount in controversy, a statement certifying completion of the informal process, and evidence of any necessary filing fees. Unless the parties agree otherwise, or the Batch Arbitration process applies, the arbitration will be conducted in the county where you reside. If JAMS is not available, the parties will select an alternative arbitral forum. The parties agree to keep all arbitration materials and documents confidential.

Authority of Arbitrator

The arbitrator has exclusive authority to resolve all Disputes subject to arbitration, including any dispute about the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, except that: (1) disputes about the "Waiver of Class or Other Non-Individualized Relief" subsection; (2) disputes about the payment of arbitration fees (except as provided in Batch Arbitration); (3) disputes about whether a party has satisfied a condition precedent to arbitration; and (4) disputes about which version of the Arbitration Agreement applies, shall each be decided only by a court of competent jurisdiction. The arbitrator may grant any remedy available to an individual party under applicable law and these Terms, must issue a written, reasoned award, and must follow applicable law. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.

Waiver of Jury Trial

EXCEPT AS SPECIFIED IN THE "APPLICABILITY OF ARBITRATION AGREEMENT" SUBSECTION ABOVE, YOU AND THE COMPANY PARTIES WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and the Company Parties instead elect that all covered claims and Disputes be resolved by arbitration under this Arbitration Agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

Waiver of Class or Other Non-Individualized Relief

YOU AND COMPANY AGREE THAT, EXCEPT AS SPECIFIED IN THE "BATCH ARBITRATION" SUBSECTION BELOW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BROUGHT, HEARD, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS-ACTION BASIS. Only individual relief is available, and Disputes of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user. If a court decides, in a final decision not subject to appeal, that this subsection is invalid or unenforceable as to a particular claim or request for relief, that particular claim or request shall be severed from the arbitration and may be litigated in the state or federal courts located in the State of Delaware.

Attorneys' Fees and Costs

The parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator finds that the substance of the Dispute or the relief sought was frivolous or brought for an improper purpose. If a party must invoke a court to compel arbitration, the party that obtains an order compelling arbitration may recover its reasonable costs and attorneys' fees incurred in securing that order.

Batch Arbitration

If 100 or more individual arbitration requests of a substantially similar nature are filed against Company by or with the assistance of the same law firm or organization within a 30-day period, JAMS shall administer the requests in batches of up to 100, appoint one arbitrator per batch, and resolve each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch. This provision does not authorize a class, collective, or mass arbitration except as expressly set forth here.

30-Day Right to Opt Out

You have the right to opt out of this Arbitration Agreement by sending written notice of your decision within 30 days after first becoming subject to it, by email to info@play-ascend.com or by regular mail to Play Ascend, Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713. Your notice must include your name and address and a clear statement that you want to opt out of this Arbitration Agreement. If you opt out, all other parts of these Terms continue to apply to you.

Invalidity and Modification

Except as provided in the "Waiver of Class or Other Non-Individualized Relief" subsection, if any part of this Arbitration Agreement is found invalid or unenforceable, that part is severed and the remainder continues in effect. You must initiate any Dispute within the applicable statute of limitations or it will be time-barred. If we make a future material change to this Arbitration Agreement, you may reject that change within 30 days of its becoming effective by writing to us at the addresses above; otherwise, your continued use constitutes acceptance. We will continue to honor any valid opt-outs you previously made.

We may update these Terms from time to time. The "Updated" date at the top of this page always reflects the current version.

• Minor changes (typos, clarifications, adding a new processor) take effect immediately.
• Material changes — anything affecting your rights, fees, or our obligations — are announced at least 30 days in advance via a Discord announcement, an in-app banner, and (where we have your email) an email notice to the last email address you provided. You are responsible for keeping that address current.

By continuing to use Ascend after the effective date of a change, you accept the updated Terms. If you don't agree, stop using the service and delete your account before the change takes effect.

These Terms and any Dispute arising out of or related to them or the Services are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the Dispute Resolution and Arbitration Agreement. Subject to that Arbitration Agreement, any claim that proceeds in court shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction there. If you live in a jurisdiction whose consumer-protection laws give you rights that can't be waived (e.g., EU consumer law or certain U.S. state laws), nothing in this section restricts those rights.

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms posted for specific features, are the entire agreement between you and Company regarding the Services and supersede any prior agreements.
• No waiver. Our failure to enforce a provision doesn't waive our right to enforce it later. Section headings are for convenience only. "Including" means "including without limitation."
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest stays in effect.
• Assignment. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation of this is void. We may freely assign these Terms, including in connection with a corporate transaction. Your relationship to Company is that of an independent contractor; neither party is an agent or partner of the other.
• Electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.
• Export. The Services may be subject to U.S. export control laws. You agree not to export, re-export, or transfer any U.S. technical data acquired from us in violation of those laws.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, internet outages, government action, etc.).
• California consumers. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

These Services are operated by Play Ascend, Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA.

Email info@play-ascend.com for anything covered by these Terms — general support, billing, abuse reports, IP / DMCA notices, arbitration notices, or any other question. You can also reach us through the contact page if you prefer a structured form.

Copyright © 2026 Play Ascend, Inc. All rights reserved. All trademarks, logos, and service marks displayed on the Site are our property or the property of third parties and may not be used without permission. Thanks for using Ascend.